FAQs
What is your return policy?
We accept returns of unworn swimwear with original tags and hygienic liners attached, within 30 days of delivery. Shipping fees are non-refundable.
Can I exchange an item for a different size or color?
Yes, we offer one-time exchanges for size or color on domestic orders. For international orders, only returns are available.
How do I start a return?
To initiate a return, visit our Returns Portal or contact our support team with your order number and reason for return.
Do you ship internationally?
Yes, we ship worldwide. Delivery times and shipping rates are calculated at checkout based on your location.
How much is shipping within the US?
Standard shipping is free on orders over $200. For orders under $200, shipping rates range from $8 to $10 depending on the destination.
What is Route Package Protection?
Route is an optional shipping insurance that protects your order against loss, theft, or damage during transit.
How do I file a claim with Route?
Visit claims.route.com and follow the instructions to file a claim using your order details.
Is Route required for my order?
No, it's optional. But we highly recommend it for peace of mind in case of unexpected shipping issues.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and Apple Pay.
Can I cancel or change my order after it's placed?
Unfortunately, once your order is placed, we are unable to cancel or modify it. Please double-check all details before checkout.
Do you charge duties or import taxes?
International customers may be subject to duties or taxes based on their country's regulations. These charges are not included in your order total.
ABOUT US
Founded by Tatheane Mello, Mello Swim was born from the desire to create more than just bikinis — it was born from the vision of building a brand that represents the beauty, strength, and sensuality of Brazilian and Latina women in the United States.
Through her passion for fashion and her multicultural background, she brought this dream to life.
Each Mello Swim piece is designed with intention: to enhance the female silhouette with elegance, to offer comfort without compromising style, and to provide a luxury experience that goes beyond aesthetics — one that connects with confidence, identity, and self-love.
We believe true luxury lies in the details, in exclusivity, and in emotional connection. That’s what we deliver: bikinis that embrace, inspire, and make every woman feel powerful, unique, and unforgettable.
With love,
Tatheane Mello
Founder of Mello Swim